 Assist Packages
| Description |
Assist 90o |
Assist 180o |
Assist 270o |
Assist 360o |
| Onsite Support |
2 Onsite Calls
8X5 Business Hrs |
6 support Calls
8X5 Business Hrs |
12 Support Calls
12X5 Business Hrs |
Unlimited Support
12X6 Business Hrs/ Weekend
Critical Issue |
| Online Support |
Unlimited 8X5 Business Hrs |
Unlimited 12X6 Business Hrs |
Unlimited 12X6 Business Hrs |
Unlimited 24X6 Business Hrs |
| Response Time |
6Hrs High
Priority Calls
8Hrs Medium
Priority Calls
4Hrs Critical
Priority Calls |
6Hrs High
Priority Calls
8Hrs Medium
Priority Calls
4Hrs Critical
Priority Calls |
6Hrs High
Priority Calls
4Hrs Medium
Priority Calls
2Hrs Critical
Priority Calls |
2Hrs High
Priority Calls
2Hrs Medium
Priority Calls
2Hrs Critical
Priority Calls |
| Reporting |
Half Yearly |
Quarterly |
Monthly |
Monthly |
| VA & PT Only VA |
On Demand Payable |
1 time free as 1 IP Address
(online) |
1 Assessment on 5 IP Address |
2 Assessment on 5 IP Address |
| Proactive Health check on
Deployed Solution by 22by7 |
Half Yearly |
Quarterly |
Monthly |
Monthly |
|